Refer a client or patient to Holdsworth
Make a referral for aged care at home
For health professionals
If you support someone who could use more help to keep living independently at home, we are here to help. Make a referral and our aged care team takes it from there. We take referrals for Support at Home, the Commonwealth Home Support Program (CHSP) and private services.
We accept referrals from healthcare professionals, including GPs, hospital discharge planners, social workers and allied health professionals.
If your client has not started with My Aged Care, we can explain the process and help with the first steps. We then update you once your client or their representative has been contacted.
How to refer
Three simple steps
Making a referral is quick and simple, and our aged care team will take care of the rest.
Have the conversation
Check that your client or patient is happy to be referred. A referral does not commit them to anything.
We will be in touch
Our aged care team contacts your client or their representative, and we give you an update once we have spoken with them.
By phone
Call 1800 200 422. A My Aged Care team member asks a few questions and arranges your assessment.
Online
Complete the form on the My Aged Care website if it is your first application.
In person
Call 1800 227 475 to book an appointment with an Aged Care Specialist Officer at a Services Australia centre.
Why refer to Holdsworth?
We are a local non-for-profit organisation that has been a part of Sydney’s Eastern Suburbs for over 85 years.
As the aged care system has changed, your clients benefit from a partner who knows their community and understands what matters most to them. At Holdsworth, we combine local knowledge with warmth and care, helping people understand Support at Home and the Commonwealth Home Support Program (CHSP) with clarity and reassurance.
Clients and their families tell us they value the personal connection: the way our team explains things clearly, makes the process less overwhelming and supports independence at home. Referring to Holdsworth gives your client a trusted local partner by their side, so they feel informed, confident and cared for from the first conversation.
More than personal care
Along with in-home support, we run social groups, bus outings, meal delivery and transport, so clients can stay connected as well as supported.
Any starting point
Your client might be new to aged care, undecided about their options or moving from another provider. We can start with a conversation.
Services you can refer to
Support at Home
We provide ongoing in-home support for any client approved for Support at Home through My Aged Care. Services include personal care, nursing, allied health and help around the home.
Commonwealth Home Support Program (CHSP)
We are a registered provider for a variety of services under the Commonwealth Home Support Program:
- Allied Health & Therapy
- Domestic Assistance
- Transport
- Meal Delivery
- Individual Social Support
- Group Social Support
Private services
Private home care is available to clients at any stage, including those waiting for government funding and those who are not eligible for it. We can provide ongoing support with nursing, personal care, meal preparation, social support and help around the home.
Before Holdsworth, we had been through three providers. I was exhausted, distrustful and frightened that navigating aged care would force Mum into residential care before the time was right. I was spending more time managing the system than being her daughter. Then Charlie arrived, and I began to breathe again. She answers, calls back, follows through and keeps us informed without us having to chase. Because of Charlie, Mum can remain in the home she knows, surrounded by the familiar things that help her feel safe, for as long as it is right for her"
FAQs
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Yes. Check that they are happy to be referred before you email us. A referral does not commit them to anything.
For Support at Home and CHSP, yes, because government-subsidised services are approved through My Aged Care. If your client has not started yet, our team can explain the process.
Yes. Once your client has been approved for CHSP, send us your referral with their referral code.